Although our Massage Therapist often has a waiting list of clients, No-Show or Last-Minute Cancellations greatly impact their schedule. Recognizing that we do set aside the scheduled time just for you, have other clients to consider, and must maintain a smoothly running business, we now find it necessary to charge for No-Show Appointments and Last Minute Cancellations.
MASSAGE THERAPY APPOINTMENTS
Massages are Non-Refundable and May be Transferred. A Credit Card is Required on File or We Require a 50% Non-Refundable Deposit Upon Reserving your Appointment. If you need to cancel or reschedule, you must call our office at (949) 888-0404 at least 24 hours prior to your appointment or your Credit Card will Automatically be Charged Half of your Total Massage Cost and this charge will be Non-Refundable. If we cannot answer, leave your information on our voicemail. Cancellations made via text or email are not accepted.
CANCELLATION FEE: 50% of Total Massage Cost
*Appointments made within 24 hours are automatically subject to pay fees.
PREPAID APPOINTMENTS: Will be transferred to credit (minus No-Show fee) to be used later.
GIFT CERTIFICATES: Same policy applies.
LATE ARRIVALS: No fee is charged but your appointment will end at the scheduled time.